Responsible Gaming at g63com

Our Commitment to You

g63com takes responsible gaming seriously — not as a legal checkbox, but as a genuine commitment to the well-being of every Filipino player on our platform. Whether you're playing bingo in Quezon City, spinning slots from Cebu, or joining a live baccarat table in Davao, the same responsible gaming protections apply to every g63com account across the Philippines.

Responsible gaming at g63com means giving you complete control over how you play. It means building tools directly into your account dashboard that let you set limits, take breaks, or step away from the platform entirely — all without having to contact anyone first. It also means our support team is trained to recognize signs of problem gambling and respond with care, not judgment.

We work continuously to improve the responsible gaming features on g63com and to maintain an environment where entertainment stays healthy and sustainable. No promotion, bonus, or game on g63com is worth more to us than the long-term well-being of our players.

21+ Age Policy

Under Philippine gaming law and g63com's own platform rules, you must be at least 21 years of age to register an account and participate in any real-money gaming activity on g63com. This is a hard requirement — no exceptions are made regardless of parental consent, supervision, or any other circumstance.

g63com enforces the 21+ requirement through a mandatory Know Your Customer (KYC) verification process. Before your first withdrawal — and in many cases before your first deposit — you will be required to submit a valid Philippine government-issued ID confirming your date of birth. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilSys National ID
• Voter's ID
• PRC Professional ID

Any account found to belong to a person under the age of 21 will be immediately suspended. All funds in the account will be frozen pending review, and the account will be permanently closed. g63com reserves the right to report underage gambling incidents to the relevant Philippine authorities.

Do You Have a Gambling Problem?

Problem gambling can develop gradually, and many players don't realize there's an issue until the harm has already grown. Take a moment to honestly answer the questions below. If you answer yes to two or more, we strongly recommend using the responsible gaming tools available in your g63com account or speaking with a professional counselor.

Responsible Gaming Tools on g63com

g63com provides a full suite of responsible gaming tools that you can activate directly from your account settings at any time — no need to contact support first. These tools put you in control of your gaming behavior and help you maintain healthy boundaries before problems develop.

Self-Exclusion in Detail

Self-exclusion is the most powerful tool available to g63com players who feel they need a complete break from gambling. When you activate self-exclusion on g63com, the following happens immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period
• All pending bonuses and promotional offers linked to your account are cancelled
• g63com will suppress all marketing communications to your registered email and mobile number
• Any active game sessions are terminated
• You will not be able to create a new g63com account under a different name or email address during the exclusion period

To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion in your g63com dashboard, or contact our support team at [email protected] with the subject line "Self-Exclusion Request". Support requests are processed within one (1) hour during operating hours.

Permanent self-exclusion cannot be reversed under any circumstances. For fixed-period exclusions, a mandatory 7-day review period applies before reinstatement can be considered once the exclusion expires — and only after the player confirms they have sought appropriate support.

Recognizing Problem Gambling

Problem gambling can affect anyone — regardless of age, income level, or experience. Being aware of the warning signs is the first step toward getting help. Below are the key patterns associated with problem gambling among Filipino players and their families.

Getting Help & Support

If you or someone you know is struggling with gambling-related issues, you do not have to face it alone. g63com's support team is available 24 hours a day, 7 days a week, and can help you activate responsible gaming tools, process a self-exclusion request, or simply listen without judgment.

Beyond g63com's own support, the Philippine Amusement and Gaming Corporation (PAGCOR) maintains responsible gaming programs and resources for Filipino players experiencing gambling-related harm. PAGCOR's responsible gaming framework is part of the regulatory environment under which Philippine-licensed gaming operators operate, and their resources are available to all Filipino players regardless of which platform they use.

Contact g63com responsible gaming support at: [email protected] — subject line: "Responsible Gaming Support". All inquiries are handled with complete confidentiality.

Tips for Playing Safely on g63com

The vast majority of g63com players enjoy their gaming experience responsibly. Here are practical tips that make a real difference in keeping gaming fun and sustainable over the long term:

1. Set a budget before you play — Decide how much you can comfortably afford to lose before your session begins. Treat it like entertainment spending, not investment.
2. Use g63com's deposit limits — Set a weekly or monthly deposit cap in your account settings that reflects your entertainment budget and stick to it.
3. Never chase losses — If you're having a bad session, close the game and step away. Trying to win back losses in a single session almost always makes things worse.
4. Take regular breaks — Enable reality check reminders in your g63com account so you get a prompt every 60 minutes. Stand up, stretch, and reassess how you're feeling.
5. Don't gamble under the influence — Alcohol and other substances impair judgment and lead to larger bets and longer sessions than you'd normally choose.
6. Keep gaming in balance — Make sure gaming on g63com is just one of many activities in your life. Maintain time for family, physical activity, hobbies, and social interaction.
7. Play for fun, not income — g63com is an entertainment platform. Never rely on gaming winnings as a source of income or to pay bills.
8. Involve a trusted person — Let a family member or close friend know about your gaming habits. Having accountability to someone you trust is a powerful responsible gaming tool in itself.