Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how g63com ("the Company", "we", "us", "our"), the operator of the online gaming platform at g63com.bet ("the Platform"), collects, uses, stores, shares, and protects the personal information of registered players and visitors ("you", "your", "Player") in connection with the services offered on g63com.

By accessing or using the g63com platform, creating an account, or interacting with any g63com service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

g63com is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection principles. We recognize that Filipino players trust us with sensitive information, and we take that responsibility seriously.

2 Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information collected via the g63com platform is the operating entity behind g63com.bet. As data controller, g63com determines the purposes for which your personal data is processed and the means by which that processing is carried out.

If you have any questions, concerns, or requests regarding the processing of your personal data by g63com, you may contact our designated data protection point of contact at: [email protected]. We aim to respond to all privacy-related inquiries within ten (10) business days of receipt.

3 Personal Data We Collect

g63com collects personal data that is necessary for the operation of the Platform, the provision of gaming services, regulatory compliance, and the protection of both players and the Company. The categories of personal data we collect include:

g63com will only collect personal data that is adequate, relevant, and limited to what is necessary for the specific purposes for which it is processed. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless strictly required by applicable law or regulatory obligation.

4 How We Collect Your Data

g63com collects personal data through a number of channels and interactions with the Platform, including:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or updating your account profile.
• Automated collection: Technical and behavioral data collected automatically as you use the Platform, including through cookies, web beacons, and similar tracking technologies embedded in the g63com website and mobile interface.
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors such as GCash, Maya, BPI, BDO, and Metrobank, and regulatory compliance partners.
• Communications: Data contained in emails, live chat transcripts, and other correspondence you send to g63com's support team or compliance department.

5 Purpose & Legal Basis for Processing

g63com processes your personal data only where there is a valid legal basis for doing so. The primary purposes for which we process personal data, together with the corresponding legal basis, are set out below:

• Account registration and management — necessary for the performance of the contract between you and g63com, allowing us to provide you with access to the Platform and its services.
• Identity verification (KYC) — necessary for compliance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and gaming regulatory obligations.
• Processing financial transactions — necessary for the performance of the contract, enabling deposits, withdrawals, and the payment of winnings to your nominated account.
• Fraud prevention and security — necessary for the legitimate interests of g63com in protecting the Platform, its players, and the integrity of gaming operations from fraudulent or criminal activity.
• Responsible gaming monitoring — necessary for compliance with regulatory responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests.
• Customer support — necessary for the performance of the contract, enabling g63com to respond to queries, complaints, and disputes raised by players.
• Marketing communications — based on your consent, where you have opted in to receive promotional emails, SMS notifications, or in-platform messages about g63com offers. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.
• Legal and regulatory compliance — necessary for compliance with applicable laws, regulatory requirements, and the directions of competent authorities with oversight over g63com's gaming operations.

6 Sharing Your Personal Data

g63com does not sell your personal data to third parties. We may share your personal information only in the following limited and controlled circumstances:

• Payment processors: Financial data is shared with payment service providers such as GCash, Maya, BPI, BDO, Metrobank, UnionBank, and Coins.ph solely to the extent necessary to process your transactions securely.
• KYC and identity verification partners: Identity documents and personal details may be shared with accredited third-party KYC providers for the purpose of verifying your identity and age in compliance with regulatory requirements.
• Game content providers: Certain gaming data (such as session identifiers) may be shared with licensed game studios that supply casino content on the g63com platform, solely for the purpose of delivering and auditing game results.
• Regulatory and law enforcement authorities: g63com may disclose personal data to relevant Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or legitimate regulatory demand.
• Fraud prevention and security services: Data may be shared with third-party fraud detection and cybersecurity providers engaged to protect the Platform and its players from unauthorized access, money laundering, and other threats.
• Professional advisers: Personal data may be disclosed to lawyers, auditors, and compliance consultants where strictly necessary in connection with legal proceedings, regulatory inspections, or professional advisory services.

All third parties with whom g63com shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to g63com.

7 Data Retention

g63com retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligation. The principal retention periods applied by g63com are as follows:

• Account and identity data: Retained for the duration of your active account relationship with g63com, and for a minimum of five (5) years following account closure or the last transaction, in compliance with AML and gaming regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Gaming activity logs: Retained for a minimum of three (3) years for responsible gaming monitoring, dispute resolution, and regulatory audit purposes.
• Marketing preference records: Retained until you withdraw your consent or for up to two (2) years from your last interaction with g63com marketing communications, whichever comes first.
• Support communications: Retained for a minimum of two (2) years from the date of the relevant interaction for quality assurance and dispute resolution purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification.

8 Data Security

g63com implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit Transport Layer Security (TLS) encryption for all data transmitted between your device and g63com's servers
• Encryption of sensitive personal and financial data at rest
• Multi-factor authentication options for player accounts
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular penetration testing and security audits of the Platform's infrastructure
• Automated monitoring systems for the detection of suspicious access patterns and potential data breaches
• Secure, access-controlled data centers with physical security protocols

While g63com takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your g63com login credentials confidential and for ensuring your device and connection are secure when accessing the Platform.

9 Cookies & Tracking Technologies

g63com uses cookies and similar tracking technologies on its website and mobile platform to enhance your user experience, maintain session security, and gather analytics data that helps us improve the Platform. The types of cookies used by g63com include:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session, security tokens, and player account state. These cookies cannot be disabled without preventing you from using core Platform features.
• Performance and analytics cookies: Used to collect anonymized data about how players interact with the g63com platform, including pages visited, session duration, and game preferences. This data is used solely to improve Platform performance and user experience.
• Functional cookies: Used to remember your personal preferences, such as language settings and responsible gaming limit configurations, to provide a more personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized account access, and bot-driven interactions on the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and performance of the g63com Platform.

10 Your Data Protection Rights

As a player on the g63com platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact g63com at [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of the personal data g63com holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request that g63com correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to g63com's legal and regulatory retention obligations.
• Right to restrict processing: You have the right to request that g63com restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of g63com's legitimate interests, subject to applicable overriding grounds.
• Right to withdraw consent: Where g63com processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

g63com will respond to all verified data rights requests within thirty (30) calendar days of receipt. We may request proof of identity before processing any data rights request to protect your personal data from unauthorized disclosure.

11 Minors & Age Policy

The g63com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. g63com does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has provided personal data to g63com or has gained access to the Platform, please notify us immediately at [email protected].

Upon confirmation that an account belongs to a person under the age of 21, g63com will immediately suspend the account, delete all associated personal data to the extent permitted by law, and take appropriate remedial action. Account holders are responsible for ensuring that no underage person accesses their g63com account or uses their registered device to access the Platform.

12 International Data Transfers

In certain circumstances, the personal data g63com collects may be transferred to, stored, or processed in countries outside the Philippines, for example where g63com's technology infrastructure, game content providers, or KYC verification partners are located in other jurisdictions.

Where such transfers occur, g63com takes reasonable steps to ensure that your personal data receives an adequate level of protection consistent with applicable data protection standards. This may include relying on data transfer mechanisms such as contractual data protection clauses or adequacy determinations applicable under Philippine law. By using the g63com platform, you consent to such transfers of your personal data as described in this Policy.

13 Amendments to This Policy

g63com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, g63com will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the g63com platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how g63com protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way g63com handles your personal data, please reach out to our team:

g63com is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.